Shipping and Handling

 Please Note: We are experiencing longer than usual processing times. Please allow an additional 4-8 business days to process your order.

Please Note: All sales are final, and not eligible for refund, exchange or store credit, no exceptions. Any returned items will be sent back to the customer at their expense.

Rates

United States

Free shipping on orders over $100.

Method Transit Time Cost
Standard 7-10 business days $10.00


Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail. Please note transit times above are provided by USPS and UPS and are not necessarily guaranteed.

 Canada Shipping Policy

  • Standard shipping (7-10 business days) - $25 (Customs Taxes NOT Included)

PLEASE NOTE

Customs Policy:

Payment of any duty and import tax is the responsibility of the recipient. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office. 

 If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.

The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.

Once an order ships and is in transit it is not possible to cancel the order

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.  We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package. 

For further questions contact us at info.alandusa@gmail.com

Shipping to other international destinations is unavailable at this time. Please email us at info.alandusa@gmail.com for any other international shipping inquiries.

Return

You may return Full Priced items for a refund postmarked within 14 days of your order date.
SALE Items and Beauty Items cannot be refunded or exchanged.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.

To Prepare your Return:
Please contact to
info.alandusa@gmail.com
(please note, the cost of your return label ($10 Standard Cost) will be subtracted from your refund).

ALAND AD
1 American Dreamway, #C201,
East Rutherford, NJ 07073
(551) 248-4946

General Information:
Customers are responsible for return shipping costs.
Drop offs are not accepted at this address,
ALAND is not responsible for items not received due to shipping issues while in transit.

Any questions please email us at info.alandusa@gmail.com
Thank you!